Change of address

An inmate who tried repeatedly to get information from the Ministry of Transportation about his driving record and other issues complained that he could not get information from officials during the 20 minutes of phone time he was allowed. Our staff facilitated his contact with Ministry staff so he could discuss his issues. Our inquiries also found that the Ministry had notified him of an issue with his request for his driving record, but sent it to his home address, instead of the jail. It agreed to send all requested documents to the jail.

Read about how we helped other people in our Selected cases.